Implementation & Support Officer
Cadent Sourcing has partnered with a global healthcare services company, focused on providing point of care health information and enhancing the clinician-patient experience by offering an intuitive and unique EHR to the healthcare industry.
With offices located in South Dublin, my client is looking to recruit for an Implementation & Support Officer to address customer questions and concerns regarding the implementation of the company's products.
Responsibilities;
- Operations Management; Work with Senior Managers to assist in estimating deployment costs and timelines, creating sales, training, deployment, support and other project plans and ensuring projects meet the needs and deadlines as set out.
- Sales Support; Help identify areas of opportunity with sales potential
- Training; Assess and improve the existing training framework, methodology and material to ensure optimal outcomes in the European market
- Implementation; Assist as client liaison and serve as link between customer/onsite team and Project Manager
- Software Support;
- Establish & maintain partnership with Dev Ops, Project Managers and Customer Management to support defined business requirements and drive customer satisfaction
- Work with external departments as applicable to monitor product issues
- Develop an in-depth knowledge of the software applications including configuration, mapping and new releases
- Maintain working knowledge of change requests that influence customer support in order to allow for customer satisfaction
Skills/Experience;
- An bachelors degree in a technical field is beneficial
- Significant professional experience of software deployment in the healthcare domain is essential
- Significant experience in product or service support to clinical environments
- Extensive user experience with personal computers and working knowledge of popular software packages is essential
- Strong communication skills, both written and verbal are necessary
- Knowledge of medical and hospital systems and deployments is essential
- Must have the ability to adopt and maintain company’s implementation and support processes
- Experience in analyzing client issues and addressing them with proven troubleshooting skills and techniques
- Practice in creating temporary solutions and managing the problem resolution process
Job Type: Full-time
Salary: €60,000.00-€70,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
