Job description - Deputy Head Housekeeper
What does living fully mean to you?
Whether you are seeking to grow with new opportunities, work beside teammates that feel like family, or make a difference in the world, a career with Abbey Hotel Bath - A Tribute Portfolio Hotel (part of the Marriott collection) can help you live life to its fullest, no matter how you define it.
Abbey Hotel, Bath is located in the centre of the beautiful wellbeing destination of Bath, just a short walk from the Roman Baths, Bath Abbey and Bath Spa.
We are currently recruiting for a Deputy Head Housekeeper to join our Truly Talented team.
Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel and assisting the Head Housekeeper with the running of the day-to-day housekeeping operation ensuring that all duties are allocated and covered and all rooms are checked to the highest standard. You will ensure that our guests are receiving an excellent guest experience.
What we offer
- Full-time contract (40hrs per week) OR Permanent
- £27,000
Benefits
- Free meals on shift
- Worldwide employee discount at Marriott Hotels
- F&B discounts and £45 rooms at all Axiom Hospitality Hotels (yes, this includes our 4 and 5 star hotels in London!)
- Yearly complimentary Axiom Xcape stayover after one year of service
- 28 days holiday including bank holidays (pro-rata for part-time) increasing by 1 day each year of service up to a maximum of 33 days
- Discounts across retail, restaurants, events and more, through our Hapi Hub benefits portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- A growing team with great training, progression, and promotion opportunity
- Refer a Friend scheme
We are looking for someone that holds and enjoys maintaining high standards, with keen attention to detail. Applicants must be willing and capable to support with the accountability and ownership of the housekeeping operation.
Responsibilities of a Deputy Head Housekeeper will include but are not limited to:
- Implementation of the housekeeping and company brand standards
- Taking the lead in ensuring our guests receive the best experience
- Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular daily checks
- Get actively involved in the team’s development
- Work closely with other teams (Front Office, Maintenance and F&B)
- Demonstrate a proactive approach in seeking feedback and evaluating service levels.
- Implementing and developing strategies to improve where necessary.
Full job description available
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed:
· An eagle eye for detail
· Previous hotel housekeeping experience, ideally as a Housekeeping Supervisor or a Deputy Head Housekeeper
· A commitment to delivering high levels of guest service and cleanliness
· A positive attitude and a passion for hospitality
· Ability to remain calm during difficult situations or in a very busy environment
· Ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results.
· Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision.
· Excellent communication skills, the ability to communicate verbally and in writing
· To be an enthusiastic team player with a flexible approach
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the LOCATION!
About us
At Axiom Hospitality we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. We are working to reduce our hotels’ impact on the environment through internationally recognised ecolabel certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens, to collecting donations and fundraising. Our hotels aim to leave a positive impact in their neighbourhoods. At Axiom Hospitality we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Job Type: Full-time
Salary: £27,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Flexitime
- Referral programme
- Store discount
Schedule:
- Day shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Bath: reliably commute or plan to relocate before starting work (required)
Experience:
- housekeeping: 1 year (essential)
Work Location: In person
Job Types: Full-time, Permanent
Salary: £27,000.00 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bath, BA1 1LF: reliably commute or plan to relocate before starting work (required)
Work Location: In person
