Job Description: Customer Support Representative
Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and chat
- Assist customers with inquiries, troubleshooting, and problem resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to resolve customer issues in a timely manner
- Identify opportunities for process improvement and provide feedback to management
- Stay up-to-date with product knowledge and company policies to effectively address customer needs
Experience:
- Previous experience in a customer service or support role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using customer support software and CRM systems
- Empathetic and patient when dealing with customer concerns
- Ability to work independently as well as part of a team
If you are passionate about delivering exceptional customer service and enjoy helping others, we would love to hear from you. Apply today to join our dynamic team as a Customer Support Representative.
Job Type: Full-time
Pay: $35.60 - $39.89 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Work from home
Experience level:
- No experience needed
Shift:
- Rotating shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
People with a criminal record are encouraged to apply
Work Location: Remote
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