[ILA] Operations Supervisor [Vietnam]


 

Responsibilities

    What You’ll Be Doing


    1 . Training and Development

    • Conduct Workshop/Training for TA and Operation
    • Operation Officer and TA Development

    2. Staff supervising


    • Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
    • Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
    • Check ERP to make sure every process is applied correctly;
    • Arrange staff working schedule

    3. Inventory

    • Responsible for appropriate forecast and ordering of books and materials for centre use

    4. Course administration

    • Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
    • Monitor ILA parents to make sure all information correct

    5. Class schedule

    • Work closely with sales and care team to merge or fill classes to burn revenue
    • Monitor all class to alert CM to avoid delay or cancel
    • Work close with sales and care team to forecast new classes

    6. TA management


    • Teaching Assistant recruitment
    • Scheduling for Teaching Assistant

    • Remuneration

    • TA Performance management

    Working location: ILA Le Van Viet


    What You’ll Be Getting


    • Competitive salary
    • Insurance fully provided
    • Private insurance will be provided for official staff
    • Discount up to 90% on English tuition fees for staff and close relatives
    • An active, professional, dedicated working environment with experienced managers and friendly colleagues
    • Bonding trips and events
    • 14 day-off per year along with other benefits according to the company's regulations.

    • Chances for promotion and transfer



Requirements

    Who We Are Looking For


    • Prefer 02 years of working experience in a foreign company and in-service product
    • Prefer working experience in an educational organization
    • University graduated

    • Ability to work independently and as part of team
    • Fluent in both English


 

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