Redberry Contact Center Sdn Bhd
Malaysia : Selangor
12 Jun 2023, 6:11 AM
VACANCIES: 10 positions INTAKE: MAY/JUNE 2023 (IMMEDIATE HIRING) BASIC SALARY: RM2300 - RM 2500 LANGUAGE (MANDARIN) ALLOWANCE: RM400 WORKING HOURS/DAYS: FIVE WORK DAYS, INCLUDING WEEKENDS & PUBLIC HOLIDAYS WORKING HOURS: |9:00 AM - 6:00 PM| LOCATION: REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya & MRT - Phileo Damansara. Shuttle van provided to ferry employees from/to Asia Jaya LRT station & Phileo Damansara MRT station) **MUST COME WITH OWN LAPTOP & HIGH SPEED BROADBAND (Minimum 100Mbps) for Hybrid Working Arrangement ** THIS IS NOT 100% WFH JOB. HYBRID WORK MODE:-
- Morning Shift 9:00 am to 6:00 pm (Office Based);
- Weekends/Public Holidays (WFH); OR
- As stipulated by the work schedule
JOBSCOPE
- To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
- To ensure and provides quality service to both internal and external customers
- To maintain customer records by updating account information
- Record details of inquiries, comments, and complaints
- To communicate and coordinate with relevant stakeholders to response and resolve customer complaints.
- Contributes to team effort by accomplishing related results as needed
- To adhere to and comply with the duty roster set by the Supervisor
- To complete any other tasks assigned by the management from time to time
- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
- At least 1 or 2 years (s) of working experience in the related field
- Able to work in a 365days environment (5-day work-week)
- Able to start IMMEDIATELY
- Have knowledge of customer service principles and practices
- Possess good interpersonal and communication skills
- Fast learner and self-motivated
- Team-oriented and service minded
- Careful, patient, and able to work under pressure
- Able to work according to the monthly roster including public holidays
- Understand the basic operation of computer software applications
- Requires minimal 30 wpm typing speed
- Required skill(s): Microsoft Windows
- Proficient in English and Bahasa, Mandarin is added advantage.
- Must be willing to return to the office as & when required
- Fresh graduates are encouraged to apply
Minimum Year of Working Experience
Minimum Qualification
Minimum Grade
Field Of Study
