The individual in this role is responsible for driving the business & client strategy, new business development, product innovation, client experience, delivery of the financial plans, and maintaining a pristine risk and controls environment for TTS in Ukraine. The successful candidate will work closely with TTS Global and Regional stakeholders as well as partners in BCMA, CCB and franchise leaders and will be accountable to the Ukraine Chief Country Officer (CCO) for the end-to-end delivery and oversight of the TTS business.
The TTS Northern Europe Sub-Cluster Head will have responsibility for all managed and global client revenue for Ukraine and oversight on a direct or matrixed basis for all TTS Ukraine staff.
The role will be accountable to the Head of TTS Poland & Ukraine Sub-cluster, within the TTS Europe Cluster, and will have a matrix reporting line to the CCO for Citi in Ukraine.
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The individual will also sit on the Management Board of JSC Citibank as the head of TTS .
Key Responsibilities:
Strategic Leadership and Direction: Develop and implement short and long-term strategy for TTS business in Ukraine, to achieve financial growth targets and business returns, ensuring expansion of market and client wallet share and a broadening of the product solutions in line with TTS global strategy and regional objectives.
Client Strategy: Develop and execute on a client strategy, centred the 4-box target model, partnering closely with BCMA/CCB and regional TTS Sales. Drive customer segmentation, product positioning, pricing, and marketing plans for each client segment. Own senior TTS sponsorship for top client relationships.
Product Strategy: Drive product strategy, execution of key product enhancements, and superior product delivery. Own client experience and work with key partners across BCMA/CCB, TTS Sales, Onboarding, Service and Operations.
Financial Objectives: Create and deliver a multi-year financial plan tied to key drivers and existing and potential customers. Achieve targets set for revenues, expenses, EBIT, balance sheet, headcount, as well as appropriate ratios such as efficiency ratios, Return on Assets, Return on Tangible Common Equity, RLAP etc.
Risk & Controls: Establish a strong risk and control culture across the TTS team. Maintain a pristine controls environment and lead key activities such as regulatory interaction, Issue & CAP management, MCA, Continuity of Business etc. Work closely with second and third line partners to ensure strong engagement with TTS.
Market and Regulatory Advocacy: Formulate strategy around external engagement with appropriate regulatory bodies, market infrastructures, central bank, and other industry bodies in Ukraine. Drive Citi’s agenda and desired outcomes.
Country Management Governance: As TTS country head, ensure strong representation in key management and governance committees such as the Management Board, Country Coordination Committees, ALCO, BRCC and other local forums
Legal Entity Governance: Ensure the TTS business operates within the framework prescribed for JSC Citibank and follow all required legal entity policies, procedures and regulations.
People & Culture: Execute on the talent strategy within Ukraine, taking a critical review of organisational requirements and optimum structure. Promote an inclusive and ethical culture, drive diversity and including, and oversee team development plans. Hire talented individuals to deliver the TTS strategy within the cluster.
Knowledge & Experience:
15+ years of work experience in the financial services industry, including 10+ years managerial experience
Deep TTS product knowledge, country/cluster management experience
Strong background in client management and strategy
Understanding and translating global/regional strategy
Experience in managing dynamic and diverse teams across a wide geography, in a matrixed organisation
Relationship/stakeholder management with both internal and external stakeholders
Experience in leading corporate governance frameworks
Skills & Competencies
Exceptional speaking and written communication skills.
Strong listening skills and ability to influence key stakeholders
Local language skills preferred
Exhibits credibility, flexibility and authenticity when communicating with clients, employees, internal partners, regulators, media, and other key stakeholders
Proven track record of developing and executing business growth strategies
Builds strong relationships with clients and partners
Ability to influence laterally, upwards and to matrix reports
Navigates internal and external networks to drive value for clients and the business
Familiar with Citi’s risk culture, risk and finance frameworks and their application at a legal entity and country level
Sound understanding across all risk stripes
Promotes and embodies a culture of a strong control environment
Good financial acumen, experience in preparing financial plans
Understands the importance of local corporate governance requirements with the legal entity boards and management, and balances against business priorities
Qualifications
Bachelor’s degree essential, Master’s degree preferred
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Job Family Group:
Product Management and Development-
Job Family:
Product Performance Management-
Time Type:
Full time-
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