Service Representative [Belgium]

 

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Job Description:

Join Schneider Electric and Empower your Career

In every moment, we empower everyone to make the most of our energy and resources, everywhere in the world. Life Is On. All along the way, we create and provide equal opportunities for everyone, everywhere. We continually create an inclusive environment and welcome people from all backgrounds. We do our best and innovate, while managing our lives and work in a personal way. Together we dare to make things happen and turn our bold ideas into reality. That’s why we’re proud to be nominated by LinkedIn as top 25 ‘employer of choice. Discover how our value and unique position will make you choose Schneider Electric as (future) employer!

For our Schneider Electric NV/SA division, we are looking for Service Representative who works for the region of Belgium, based in Dison, Belgium.

Your meaningful purpose

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. The incumbent will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role. The Service Representative will instruct customers on the operation and maintenance of equipment. He/she will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. Maintain service equipment, tools and documentation. Identify sales opportunities and submit them to sales teams in the FS systems (CRM/ERP). Any intervention will have to be prepared and executed in respect of safety guidelines (prevention plan, protection equipment, …)

Your daily task and responsibilities

• Provide outstanding customer service

• Advise customers on best practice, new services and upgrade opportunities
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
• Perform Preventive, scheduled and unscheduled Maintenance on equipment
• Track Installed Base (serviceable assets)
• Submit Opportunity Detected during his interventions

• Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
• Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
• Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
• Perform basic audits of customer’s electrical systems and equipment.
• Document all required information for each site (technical report)

• Get signature from customer for acceptance after the execution of the on-site work
• Provide daily and accurate time and expense for each customer intervention
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.

• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
• When at customer site, looks for other business opportunities outside current scope of work and lead them to the sales team
• Is in permanent relation with his planner/coordinator for smooth execution of his intervention
• Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue
• Perform other duties as assigned

• Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)

Main interactions:

• 
  Customers, coordinators, Operations leader, Inside services sales, technical support

Key Success Factors

• 
  Regular training to develop competency
• Knowledge of overall Schneider Electric offer and serviceable assets to identify cross-BU opportunities
• Appropriate tools to be efficient

Qualifications

Who you are?

Skills required

• High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.
• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members

• Must operate within division policy guidelines using independent judgment in achieving assigned objectives
• Must comply with all safety policies, practices and procedures
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.
• Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
• Handle multiple tasks simultaneously
• Must be able to stand, walk, and sit for extended periods of time. Must be able to lift and carry heavy objects up to 50 pounds

• Must be able to communicate (speak, hear and write) effectively to various intellectual levels.
• Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).
• Verifiable hands-on technical work experience required
• Certification needed according to Business and Country where he is operating.
• Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).

• Possess a valid driver's license.

Education and Experience

Associate degree in electronics/electrical/mechanical with at least 1 year of related experience or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.

Your personality and goals

• Excellent influencing and communication skills at all levels.
• A real team player but also capable of operating independently.
• An entrepreneur who is flexible and has a positive attitude.
• Curious to learn
• Excellent listening & communication skills
• Proactive and open-minded personality with passion to work

What we offer

A unique chance to empower your career and professional fulfilment

You will be part of a growing leading global player that is ranked most sustainable company in the world. You will be empowered to serve your meaningful purpose. You will learn every day and develop through the online learning offer of 10.000+ e-learnings and development programs across various domains.

We believe that great people make Schneider Electric a great company and Schneider Electric people have been recognized as the best professionals in our industry. We strive for the wellbeing of our employees through trainings and an annual Well-being Week. Our global family leave policy was recognized as one of the most efficient work/life balance enablers worldwide.

Diversity is one of our top priorities. As an organization we feel honored to be in the 2020 list of ‘Bloomberg Gender-Equality’ for the third year in a row and also to be on the 1st place of the industrial sector of the ‘Equileap Top 200 Gender Equality’.

Your role will give you autonomy and varied opportunities to overcome challenges of an international growing organization. Open your career to functional, geographical, and hierarchical mobility opportunities.

An attractive salary package:

• Fixed salary
• Bonus system
• Company van, can be used personal
• Monthly fixed expenses
• Insurances: group and hospitalization
• Company phone
• Opportunities to further develop within the group while being entitled to ongoing training.

Next step

We would love to receive your resume and short motivation.

Apply directly to this offer via the application button on this page

Qualifications:

About Our Company:

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€34bn global revenue

128 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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