Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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Your responsibilities
Inbound Leads: First responder for leads received through the website. Will qualify lead and either pursue an order or hand-off the lead proactively to the appropriate colleague based on standard work in place delivering a positive customer experience at all times.
Outbound Sales Calls: Promotes the sale of company products through the Sales Representative / Authorized Service Center network, direct to customers, and other channels as appropriate. Uses technical knowledge to support and build sales. Identifies, develops and maintains direct sales to end users. Makes calls on drifted accounts and other targeted campaigns.
Website Product Support: First responder for website chat functionality.
Quote Follow-up: Make outbound calls to follow-up on open opportunities and quotations, to push for closure or other information needed to advance the opportunity.
Prospect Contacts (Cold Leads): Make outbound calls to cold leads collected through website, webinars or other means.
Develop and maintain productive relationships with existing and potential distributors / customers at all levels.
To provide Business Line Partnership for sales managers and distribution including assisting with handling sales enquiries for their territory, special pricing requests, order book management and order update requests.
Provide internal Aftermarket support, maintain distributor databases and information on company products and services.
Support the Customer HyperCare manager on specific sales / marketing or PR projects as directed.
Our requirements
You speak, read and write fluent English. Knowing another language could be advantageous.
We are looking for candidates who are passionate about delivering the best possible customer experience in all circumstances.
Previous experience in customer service would be advantageous, but not essential as full training will be given.
Proactive and helpful attitude towards achieving Key Performance Indicators and Net Promoter Score weekly.
Great communications skills.
A willingness to learn.
An interest in engineering / manufacturing would be an advantage.
A valid work permit is required for applicants who are not EU Citizens.
What we offer
A Competitive Salary
Annual Bonus
Equity plan for new hires
Private Medical Care
Cafeteria / Holiday subsidy
Flexible Working Hours
Stable working environment, focusing on long-term cooperation
Technical, Professional, and Skills Training
International working environment
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Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
