WHO WE ARE:
Xactus (pronounced ?Zac-tus?) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy ? while also closing more loans more quickly with greater profitability.
We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!
WHO YOU ARE:
You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.
THE BENEFITS WE OFFER:
A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: ?The people I work with treat each other with respect,? ?I feel accepted by my coworkers? and ?The person I report to cares about me as a person.?
Health, vision and dental insurances, college tuition benefit, bonus programs, fitness reimbursement and other healthy life-style programs, Maternity and paternity leave, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!
SUMMARY
The Verification of Employment Representative (VOE) is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the Verification of Employment Department.
Starting Hourly Range: $15.00-$16.00
ESSENTIAL FUNCTIONS:
The following is a list of essential functions, which are subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Accurately verify employment history for borrowers by following all policies and procedures
- Analyze data to spot anomalies with the returned verifications.
- Respond to incoming calls and e-requests timely and accurately.
- Meet productivity and quality goals set by the department.
- Follows all workflows and appropriately document orders.
- Provides timely and accurate information to incoming customer calls/electronic requests.
- Assists other team members as needed.
- Participates in skills training, as requested.
- Adheres to, and maintains compliance with all Federal, State, and local laws and Universal policies and procedures.
- Ensures safety and confidentiality of Employees, property, and data.
- Performs other related duties as required and assigned.
