#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Do you speak Spanish at an advanced level? Are you a customer-centric person, that is passionate about creating a great brand experience and understands how customer engagement is crucial for the brand’s growth and loyalty?
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Medical Subscription
- Premium and Instagramable workspaces, right next to Pipera subway station
- Free coffee and tea at the office
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore #BeHappier at work
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Responsible for daily customer relations to support client’s vision of providing unparalleled world-class customer service support to both local and overseas customers
- Provide quality service, including interacting with customers, answering and resolving complex volumes of pre-sale inquiries and post-sale support inquiries via email and live-chat
- Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs
- Acquire product knowledge to enhance the ability to understand customer needs across different products and regions, and apply the most effective response and solution to the case
- Documentation of issues, as well as following up and arrangement of post-sales servicing/replacements required for the customer
- Liaise with multiple overseas logistics partners to communicate and resolve issues.
Who are we looking for?
- Minimum 1 year of experience in a relevant position
- B2+ Spanish skills and B2 English, or above
- High emotional maturity and passion for customer experience
- Decisive, action-oriented, results-focused, able to work independently and able to handle diverse situations
- Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient
- Effective communication skills on both technical and non-technical topics to customers and team members.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
You might want to check our Privacy Policy on processing your personal data during the selection and hiring process here: https://www.tdcx.com/policies/privacy.
