Group, Conference and Events Coordinator - Waldorf Astoria Heliopolis
A Groups and Events Coordinator (GC&E;) is responsible for managing groups and events enquiries for the Hotel, serving as an intermediary between the customer and the Commercial and Operational areas. The GC&E; Coordinator is responsible for event planning, conducting follow-ups and coordinating the overall execution of the conferences and events in alignment with internal and external stakeholders.
What will I be doing?
A Groups and Events Coordinator (GC&E;) is responsible for managing groups and events enquiries for the Hotel, serving as an intermediary between the customer and the Commercial and Operational areas. The GC&E; Coordinator is responsible for event planning, conducting follow-ups and coordinating the overall execution of the conferences and events in alignment with internal and external stakeholders. Specifically, a Group, Conference and Events Sales Agent will perform the following tasks to the highest standards:
- Communicate, liaise and network with relevant stakeholders (including colleagues, customers, meeting and event planners and suppliers) to convert & execute business inquiries. Maintain excellent working relationship from initial lead call through follow-up, qualification and maintain contact with all support departments until event conclusion
- Support the GC&E; team with drafting contracts and Banquet Event Orders (BEO). Distribute BEO's, reader boards and change logs with relevant stakeholders to ensure timely communication of event requirements and updates.
- Liaise with 3rd party suppliers, planners & organizations; establish relationship & agreements to optimize capture & drive business objectives
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- Seek opportunities to increase sales and conversions within the Team
- Manage an events schedule to maximise yield
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel show rounds
- Ensure the complete administration and execution of all planned events
What are we looking for?
A Group, Conference and Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Excellent oral and written communication skills
- 2 years of experience in hotel industry
- Excellent organization and planning skills
- Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers and business partners
- Salesmanship abilities to include solicitation, qualification, and negotiation.
- Ability to be flexible and resolve potential problems.
- Good understanding of banquet procedures, beverage, and meeting room set-ups, audio-visual and telecommunications needs
- Ability to develop, interpret, and analyze reports
- Proactive approach to meet deadlines and objectives
- Computer knowledge and ability: Word; Excel; PowerPoint; Delphi
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a luxury hotel setup
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
