Job Title
Customer Success ManagerJob Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
and you will lead and develop the delivery of Philip’s Patient Monitoring solutions to customers. You will be responsible for advancing Philip’s journey to become a Preferred Solutions and Long-Term Strategic Partner to healthcare providers in Sweden.
This is an important role within our Swedish market-leading Patient Monitoring business., where you will be involved in larger project in Sweden.
You are responsible for
The Long-term Strategic Partnerships with your customer, long term service & upgrade contracts, and other multi-year customer delivery programs.
Coordinating activities and decision making on behalf of the customer, Philips and the Working Groups.
Gaining agreement on and achieving program goals and objectives, managing the program scope (including requirements), schedule, budget, quality, resources and risks.
Outlining program deliverables and project interdependencies.
Monitoring the program and detailing the expected outcomes and benefits, supported by well-defined approaches that are documented in a program charter.
Leading and coordinating program activities and resources across the program scope to enhance efficiency and effectiveness.
Building partnerships with the program’s stakeholders (both internal and external), leveraging them to achieve organizational goals, and negotiating effective solutions.
Managing program and project activities, proactively assessing and responding to risks, spanning multiple projects. Integrating projects progress /escalation reports (including suggested corrective actions) to the Program Steering Team.
Continuously identifying opportunities which help improve customers or programs. Provide leads for upsell and cross sell opportunities that help solve customer problems, thereby increasing our relationship lifetime value.
You are a part of
You are a part of the Swedish Monitoring & Analytics and Therapeutic Care team, where a professional but fun workplace atmosphere is valued, and a diverse multi-functional team will greet you. You will report to the Operations Manager Sweden. The team is extensive and includes other Account Managers, Product/Business Specialists, Applications Specialists, Project Managers and Field Service Engineers with a high level of experience from both medical engineering and clinical work in hospitals.
To succeed in this role, you’ll need a customer-first attitude and the following
A minimum of 5 years documented experience from IT-related projects and/or program management.
Deep understanding of the medical device technology industry or healthcare, preferably with practical experience working in a clinical setting.
Familiarity and competence in achieving results within complex global matrix organizations.
Solid ability to manage executive level stakeholder relationships.
Natural approach of “leading through influence” and building reciprocal partnerships with key internal and external partners.
Fluent in the English and Swedish language.
In return, we offer you
to grow your career in a company that values the interaction between technology and people. You can join an innovative health company that makes a real difference to people lives. You will be surrounded by passionate, insightful colleagues who share your drive to create superior customer experience. Your work will be challenging and full of opportunities for growth. Variety and challenge will be part of your daily routines.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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