Frontizo Business Services Private Limited (“Frontizo”) is based out of Bengaluru, Karnataka and Panchkula, Haryana. At Frontizo, our vision is to be customer centric company that transforms the way our customers buy and interact online; to build a place where people set high bar on customer obsession. Frontizo offers employees excellent learning and growth opportunities within the organization. We have a strong culture and best practices that consistently display leadership attributes required for a fast paced, growing and challenging environment. We are a company that provide customer service solutions as a global outsourcing partner via mediums like phone (English/Hindi), email, and chat in English.
A Frontizo Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all e-retail customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge and Skills required
Communication Skills:
● Strong English communication skills (written and verbal)
● Good comprehension skills – ability to clearly understand and state the issues customers present
● Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment
Computer Knowledge/Skills:
● Ability to use a desktop computer system
● Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus
Customer Focus and Problem-Solving Skills:
● Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment. Flexible with the working schedule; may be expected to work weekends, holidays and events
● Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
● Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
● Ability to work in 24/7 environment (US shifts)
Preferred Qualifications
Undergraduate, Diploma, Graduates
Job Type: Full-time
Salary: ₹18,000.00 - ₹32,000.00 per month
Benefits:
- Health insurance
Schedule:
- Flexible shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Panchkula, Panchkula - 134109, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- English (Required)
Speak with the employer
+91 7988239385
